FAQ’s – Willagrant.Store
Welcome to the FAQ page of Willagrant.Store! Here, we’ve compiled answers to the most common questions we receive. If you need further assistance, please feel free to contact us at [email protected] or call us at +1 276-356-0960 during our working hours: 8AM – 5PM (Monday to Friday).
1. How do I place an order?
Placing an order on Willagrant.Store is simple!
- Browse through our collections and select the items you wish to purchase.
- Choose your size and color preferences (if applicable), then click “Add to Cart.”
- Once you’re ready to checkout, click on the shopping cart icon at the top right corner and follow the prompts to complete your purchase.
2. What payment methods do you accept?
We accept PayPal and Payoneer for secure and convenient transactions. These methods offer buyer protection and ensure that your payment details are encrypted.
3. How much does shipping cost?
We offer a flat shipping fee of $6.99 per order. There are no hidden fees, and this rate applies to all orders, regardless of location within the U.S.
4. What is the processing time for my order?
We strive to process your order as quickly as possible. Orders are typically prepared and dispatched within 1-3 business days.
5. How long does shipping take?
Once your order has been processed, delivery can take anywhere from 5 to 15 business days, depending on your location and shipping carrier availability.
6. Can I track my order?
Yes! Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this number to track your order’s progress through the shipping carrier’s website.
7. Do you ship internationally?
Currently, we only ship within the United States. International shipping is not available at this time.
8. What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, you can request a return within 30 days of receiving your item(s). Please ensure the item is unused, with tags still attached. To initiate a return, please contact us at [email protected]. For more information, visit our Returns & Refunds page.
9. How can I change or cancel my order?
If you need to make changes to or cancel your order, please contact us as soon as possible at [email protected] or call us at +1 276-356-0960. Once your order has been processed or shipped, we may no longer be able to make changes.
10. What sizes do you offer?
We offer a wide range of sizes to fit every body type. Size availability may vary by product, so be sure to check the size guide on each product page for detailed measurements and fit recommendations.
11. Do you offer discounts or promotions?
Yes! We frequently offer discounts, promotions, and exclusive offers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and new arrivals.
12. How do I care for my clothing?
Each item comes with care instructions on the label. We recommend following these guidelines to ensure the longevity and quality of your garments. For general advice:
- Wash in cold water to maintain color and fabric quality.
- Avoid bleach and harsh chemicals.
- Hang dry or tumble dry on low to prevent shrinkage.
13. Can I contact customer service if I have a problem with my order?
Absolutely! Our customer service team is here to help with any issues you may have. You can reach us at [email protected] or by phone at +1 276-356-0960 during our working hours: 8AM – 5PM (Monday to Friday).
Contact Us
If your question wasn’t answered here, please don’t hesitate to reach out!
- E-mail: [email protected]
- Phone: +1 276-356-0960
- Business Address: 1176 S Cherokee St, Denver, CO 80223, US
- Working Hours: 8AM – 5PM (Monday to Friday)
We’re here to help and ensure your shopping experience at Willagrant.Store is seamless and enjoyable!