RETURN & REFUND Policy

At Willagrant.Store, we value customer satisfaction and strive to ensure you’re happy with every purchase. However, if you are not entirely satisfied with your purchase, we are here to help. Below are the details of our return and refund policy.

1. Return Eligibility

  • Time Frame: You can request a return within 30 days from the date you received your order.
  • Condition of Items: Items must be in their original, unused condition, with all tags and packaging intact. Any items that show signs of wear, alteration, or damage may not be eligible for a refund.
  • Non-Returnable Items: Certain items, such as undergarments, sale items, and personalized products, are non-returnable for hygiene and safety reasons.

2. How to Initiate a Return

To start a return process, follow these steps:

  1. Contact Us: Send an email to [email protected] with your order number and a brief description of the reason for the return.
  2. Return Authorization: Our team will review your request and provide you with a return authorization if your item qualifies. You will receive detailed instructions on how and where to send your item.
  3. Return Shipping Costs: The cost of returning the item will be your responsibility unless the item arrived damaged or defective. We recommend using a trackable shipping service as we are not responsible for lost returns.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you via email. Upon approval, your refund will be processed:

  • Refund Method: Refunds will be issued to your original method of payment, whether it’s PayPal or Payoneer.
  • Processing Time: Refunds typically take 30 business days to reflect in your account, depending on your payment provider.

4. Exchanges

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, you will need to return the original item and place a new order.

5. Defective or Damaged Items

We deeply regret if you receive a defective or damaged item. In such cases:

  • Contact Us Immediately: Send an email to [email protected] with photos of the damaged or defective product and your order details within 48 hours of receiving the item.
  • Replacement or Refund: Upon approval, we will either send a replacement (if available) or issue a full refund at no additional cost to you.

6. Shipping Costs & Non-Refundable Items

  • Shipping Fees: Please note that our standard $6.99 shipping fee is non-refundable, except in cases where the return is due to a defective or incorrect item.
  • Non-Refundable Items: Items purchased during clearance sales, final sale items, and gift cards are non-refundable.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check with your bank or payment provider: Refunds may take some time to process.
  2. Contact Us: If you’ve checked and still haven’t received your refund, reach out to us at [email protected], and we will assist you in resolving the issue.

Contact Us

For any questions or concerns regarding returns and refunds, feel free to contact us:

  • E-mail: [email protected]
  • Phone: +1 276-356-0960
  • Business Address: 1176 S Cherokee St, Denver, CO 80223, US
  • Working Hours: 8AM – 5PM (Monday to Friday)

At Willagrant.Store, we are committed to ensuring your shopping experience is smooth and satisfactory. Thank you for shopping with us!