SHIPPING & DELIVERY

At Willagrant.Store, we are committed to ensuring that your orders are processed and delivered in a timely and efficient manner. Please take a moment to review our shipping and delivery policy for all orders placed with us.

1. Processing Time

  • Order Preparation: After your order is successfully placed, our team will begin processing it within 1-3 business days. This includes quality checks, packing, and dispatch.
  • Business Hours: Our team operates from 8AM to 5PM (Monday to Friday). Orders placed outside of these hours, on weekends, or during holidays will be processed the following business day.

2. Shipping Fees

We offer a flat shipping fee of $6.99 per order, regardless of the number of items you purchase. This fee applies to all standard shipping orders across the United States.

3. Shipping Time

  • Domestic Shipping: We currently ship across the United States. After your order has been processed, the estimated delivery time is 5-15 business days depending on your location.
    • Delivery times may vary based on the shipping destination and unforeseen factors such as weather or postal delays.
  • Tracking Information: Once your order has been shipped, you will receive an email with a tracking number to follow your package’s journey from our warehouse to your doorstep.

4. Shipping Regions

  • United States Only: At this time, we only ship domestically within the United States. We do not offer international shipping.

5. Delivery Issues

We take great care in ensuring that your order arrives on time, but delays may occur due to circumstances beyond our control, such as:

  • Weather conditions
  • Postal delays
  • Incorrect shipping information

In the case of a delay, please allow some additional time for your order to arrive. If your order has not arrived within the expected timeframe, contact us at [email protected] or call us at +1 276-356-0960 , and we will assist in resolving the issue.

6. Incorrect Shipping Address

Please ensure that you enter the correct shipping address during checkout. If you realize you’ve entered the wrong address, contact us immediately at [email protected]. Once the order is shipped, we are unable to make changes to the shipping details.

7. Undeliverable Packages

In cases where a package is undeliverable due to an incorrect address or other delivery issues:

  • The package may be returned to us. If this happens, we will contact you to arrange a re-delivery. Additional shipping fees may apply for resending the package.

8. Lost or Stolen Packages

If your tracking number shows that the package has been delivered but you have not received it:

  • Check with neighbors or building management to ensure it was not left with someone else.
  • Contact us at [email protected], and we will do our best to assist in locating your package or initiating an investigation with the carrier.

9. Additional Shipping Information

  • We strive to meet all stated shipping times, but please note that these are estimates and cannot be guaranteed.
  • During peak shopping seasons, such as holidays, there may be slight delays due to increased order volume. We appreciate your patience during these times.

Contact Information

If you have any questions or concerns regarding your shipping or delivery, feel free to contact our customer service team:

  • Email: [email protected]
  • Phone: +1 276-356-0960
  • Business Address: 1176 S Cherokee St, Denver, CO 80223, US
  • Working Hours: 8AM – 5PM (Monday to Friday)

At Willagrant.Store, we are dedicated to providing you with a seamless shopping experience, from order placement to delivery. Thank you for shopping with us!